Frequently Asked Questions

We’re happy to help

What are your hours of operation?

Fitdog is open from 7 AM to 8pm M-F and 8am to 6pm Sat/Sun. We are closed on Christmas & Thanksgiving days including boarding pick up and drop off. Note: Hours may have changed due to COVID-19.

Does an indoor dog park reverse potty training?

Dogs are able to differentiate between a dog park, your house, your friend’s house, a back yard, etc. However, if you have a puppy that is not fully house-trained, you will need to continue to reinforce your training at home.

How long are your walks and where do you take the dogs?

Group walks include 3 to 5 dogs and are 10 to 15 minutes long. We walk the dogs around the block avoiding the neighborhood school and children.

What does it mean when you reach capacity?

One of the main differences between Fitdog and other dog care facilities is that we have a set limit of the number of dogs we will accept to make sure the dogs feel safe and are comfortable. It also means that unfortunately, we have to require reservations and sometimes turn members away when we are full. This typically happens on rainy days and over busy holiday weeks like 4th of July, Thanksgiving and Christmas.

My veterinarian recommends having my dog spayed/neutered after six months. Can they still come to daycare?

For your dog’s safety, we require all dogs to be spayed or neutered by six months. We suggest using an at-home dog walker until your dog is ready to participate in open play activities. We recommend weighing the pros and cons of socialization vs potential risk factors.

Can my dog get a waiver for your vaccination requirement?

We require proof of vaccination rabies, DHPP (distemper/parvo), bordetella, lepto and canine flu. We will except titer for all vaccines except rabies. These vaccinations are necessary in order to meet the standards set by the State of California as well as to prevent the spread of disease. In order to maintain a safe environment for our dogs, we do not allow exemptions from our vaccination policy. We suggest getting an at-home dog walker for dogs that are not ready to participate in our open play activities.

Where are group classes held?

Our group classes are hosted at our facility in Santa Monica or off site vetted locations around Los Angeles. Group classes are led by dog trainers with certification or speciality in the class topic.

How do I sign up?

We have an online platform that makes it easy to book classes. Go to app.fitdog.com and create an account. Then search by date, zip code or class.

Who are your leaders and trainers?

Unlike other online dog services, Fitdog does not allow self enrollment. We actively recruit, vet, hire and train all of our excursion leaders and partner with certified dog trainers in Los Angeles.

Does my dog have to be spayed or neutered in order to participate?

All dogs over six months of age must be spayed or neutered to participate in group activities. We appreciate that veterinarians may recommend a different timeline, but for the purposes of play-based activities, this is required for safety.

What if I can't find classes in my zip code?

We currently service Santa Monica, Brentwood, Pacific Palisades, West LA, Playa Vista, Marina Del Rey, Venice, Mar Vista, and sometimes Beverly Hills. If you are located in Los Angeles and your zip code is not showing up, call us at (310) 828-3647 or contact us at contact@fitdog.com.

Is my dog old enough for exercise-based group classes?

For health and safety reasons, we recommend dogs are at least 6 months old before attending medium to high intensity classes like Adventure Hikes. For large or giant breeds (adult weight of over 75lbs), we recommend dogs are at least 9 months old. For more information, consult your veterinarian.

How long are your training programs?

Our day training programs are 10 sessions over 2 to 3 weeks and include (1) 45 minute 1:1 with the trainer and two free group classes.

Where does the training consultation take place?

Training consultations are 30 minutes and are either virtual or outside at our facility in Santa Monica.

What is the refund policy for training programs?

Training programs are non refundable. Our trainers have over 10 years experience working with dogs and use best practices to address obedience and behavioral concerns. However, all dogs are different and learn differently. It is also up to you to maintain training during and the program is completed.